• We believe that our employees are our most important asset.
  
• We believe people respond to recognition, the opportunity for personal and professional growth, and fair compensation.
  
• We believe that compensation should be directly related to job performance.
  
• We will recognize and reward our employees that consistently meet and exceed their performance standard goals.
  
• We expect an honest day’s work for an honest day’s pay.
  
• We believe in continued employment for all Kapco people and will make every effort to ensure it. In filling job openings, we will make every effort to find candidates within Kapco.
  
• We believe in training all employees to their fullest potential. We feel this will benefit not only our employees, but also our customers and Kapco. We feel it is our corporate responsibility to accomplish this.
  

Customers

• We believe that without our customers and their need for our products and services we have nothing.
  
• We will exert every effort to see that the customer’s quality and delivery requirements are met.
  
• We will make every effort to fulfill all commitments made to our customers.
  

Communication

• We believe in communicating through every possible channel to bring customers, employees, and suppliers into the closest harmony possible.
  

Suppliers

• We cannot operate profitably without those who supply the quality goods and services we need for our business.
  
• We ask that our suppliers be competitive in the marketplace and treat us as they do their other customers.
  
• We believe in working closely with our vendors.
  
• We understand that the acquisition price is only one of the components that goes into the total cost of a product and therefore place a premium on service and quality.
  
• We are very loyal to suppliers who meet our quality and service needs through all market situations.
  
• We believe that, as with our customers and employees, we are highly dependent on our suppliers and we will treat them as we wish to be treated.
  

Organization

• We believe that the responsibility for the performance of each department rests with the head of each department.
  
• We empower all managers with the latitude and authority to accomplish their responsibilities within our company’s goals and objectives.
  
• We do not create “corporate procedures.” If procedures are necessary within a particular department, then that department creates them.
  
• We believe in a small corporate staff and support group that is free of layers of political problems. Each manager will be given the responsibility to work in harmony with other managers to achieve our goals and objectives.
  
• We believe that managers must learn all areas of our company so that they can make well-rounded decisions that positively affect the entire organization.
  

Citizenship

• We believe in practicing good citizenship at all levels.
  
• We conduct our business in a highly professional and ethical manner when dealing with our employees, customers, suppliers, neighbors, and the general public.
  
• We believe in giving back to the community in which we reside.
  
• We will encourage all our people to actively participate in community affairs.

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